Thank you for trusting us with the care of your pet at Cheshire veterinary Dermatology.
Thank you for trusting us with the care of your pet at Cheshire veterinary Dermatology.
You can read our terms and conditions below. Please ask if you need any further clarification. If you ask us to provide treatment, you will be deemed to have accepted these terms.
We request payment at the end of a consultation or procedure or when medication and/or other products are dispensed or collected. This helps us to maintain our high standards and invest in staff and equipment. You can find details of our fees on the website. All fees and drug charges are subject to VAT at the current rate. You will receive an itemised VAT invoice for every transaction via email or a paper copy. Payments can be made by Debit or Credit card, BACS, cash or online. We do not accept American Express or Diners card. We do not accept cheques.
We reserve the right to recover any fees unpaid, which may include engaging a third-party debt collection agency. Any costs incurred by the debt collection agency will be added to your outstanding balance.
As a small business, we really appreciate your support.
Please be aware that it is your responsibility to settle any treatment costs at the time and then reclaim the fees from your insurance company. We are not a party to any contract between you and an insurance provider.
Ensure that the condition you are claiming for is not excluded and check the amount of cover you have left on the policy beforehand.
To make a claim, we will need a claim form at the time of your pet’s first consultation. The claim form can usually be downloaded from your pet insurance’s website, or by phoning them to request a form. Please make sure that all relevant sections have been filled in and it is signed and dated.
Once you have paid for your treatment with us, we will process the claim (if possible, electronically) promptly. We aim to respond to queries from your insurance company within two working weeks.
If you have concerns regarding whether treatment will be covered, we advise to contact your insurer prior to your initial visit to us. We can request a ‘pre-authorisation’ for your insurance company to assess if the claim would be allowed. You will need to contact your insurance company and consent to allow us to deal with them directly.
Your insurance company will also be able to advise you on any deductions made against your claim once payment is made to you.
In special circumstances, we may claim fees directly from your insurance company. We will only look at direct claims for amounts over £1000 and this will need to be arranged prior to your appointment. We do reserve the right to decline this option.
A process fee of £100 will be charged for direct insurance claims. Your excess will be payable at the time of discharge. You will pay all outstanding fees to us immediately if your insurance company declines to accept all or part of your claim.
A written estimate can be provided prior to treatment. Please note this is an approximate estimate as at times treatment plans may need to be adjusted depending on clinical findings or treatment response. This will be discussed at the time. Any estimate provided will be valid for 30 days only.
Before your pet’s procedure, you will need to sign our informed consent form which includes an estimate of the anticipated costs. We will ask you to be contactable so we can discuss unforeseen circumstances and associated costs if needed. The consent form stipulates that you, as the owner, are responsible for all costs of your pet’s treatment, whether your pet is insured or not. By signing this form, you agree to our financial terms and accept liability for all fees and costs relating to your pet’s treatment.
Our first appointments are one hour long. Time will be spent reading the previous history and time will be booked off after the appointment for the work-up. Most of our customers travel long distances. Due to the inability to book the appointment for another customer at short notice we request payment of the consultation fee at the time of booking.
You may cancel the appointment without charge if you give us at least 48 hours prior notice. If you do not give us at least 48 hours prior notice, we will be entitled to charge you for any financial loss to the practice.
Clinical notes, images, laboratory test results, CBCT scans, documents and video-otoscopy images and videos will remain the property of Cheshire Veterinary Dermatology.
If you are a referral client, we will forward the clinical notes to your first opinion veterinary surgeon.
If you are a second opinion client, we will send the clinical notes to your first opinion veterinary surgeon on request.
We are happy to provide you with a copy of the clinical notes if required.
Your personal information is only used to contact you regarding appointments, test results or update on your animal’s skin or ear condition or for completing insurance claims or sending clinical notes to your first opinion vet.
On registration or your first appointment we will give you the option to register your preferred means of communication, e.g. phone, SMS, email or via the Lupa app.
Please keep us updated about any changes of address or primary veterinary practice.
Download our Privacy Policy.
Although we are trying to be very competitive, instead of supplying drugs ourselves, we can issue you with a prescription for drugs to be dispensed by a third party. A fee of £25 per item will be charged for this.
We are legally required to examine an animal under our care receiving prescription medication every 6 months.
Please note we cannot accept the return of prescription medication.
Our emergency provision is MiNightVet Emergency Care.
It is important to us that you have a good experience at our practice. However, if you have any complaints, please raise them directly with either Ingrid or Bernie so we can deal with these as soon as possible.
Download our Complaints Policy.
Last updated 20/06/2025
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